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Last updated: 25th May 2023

Thank you for visiting Mill Stream Marketing Limited (“Mill Stream Marketing,” “Mill Stream Marketing Limited,” “we,” “us,” “our,” “business”) legal information.
 

This page contains our Privacy Policy, Market Research Data Collection, Cookies Policy and Social Media Privacy Policy.

Please carefully read through the information and if you have any questions, let us know by emailing hello@millstream.live

What we do
We help our clients improve how they market and communicate about their products and services, online and in print. We strongly believe that the responsible use of data supports the business and consumer, developing positive, productive relationships between the business and consumer when responsibly applied.

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We are committed
We are committed to protecting the data and privacy of individuals who we interact with. We are committed to being clear about how and why we process data and personal information, following the privacy and data protection laws.

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Privacy Policy: last updated: 25th May 2023

This privacy policy explains what data Mill Stream Marketing collects from you, how we collect this, why and your rights. If you have any questions about how we manage data and our 'Privacy Policy' please email hello@millstream.live

This Privacy Policy applies to the Website (“Site”) and all Products, Sales, Events, Marketing and Services provided by Mill Stream Marketing Limited.

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It also applies when we are in contact with you in other ways, as an individual, a director, shareholder, employee or another representative of a company or another organisation. 

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Please read carefully through our Privacy Policy and let us know if you have any questions by emailing us at hello@millstream.live  

 

What information is collected?

Personal information you disclose to us in this section, we clarify what personal information you disclose to us voluntarily when you communicate or articulate an interest in finding out information about Mill Stream Marketing Limited. This includes Mill Stream Marketing Limited, Products, Sales, Events, Marketing and Services.

Personal information that you disclose to us voluntarily which we collect may include:

• First name;

• Last name;

• Job title;

• Company name;

• Email address;

• Phone number;

• Postal address;

• Payment data: we collect data necessary to make purchases with us for (for instance, a training course or a publication), such as your payment method (for example, a credit card and number);

• Marketing and communications data: this includes recording what you prefer in terms of communication preferences and your preferences in what marketing and information you receive.

 

Personal information we collect about you from other sources

We collect most information directly from you and with your consent. However, we may collect some information about you from:

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• Public databases and publicly accessible sources;

• Information that you have posted publicly on a social media channel (for example, Instagram) or on a website;

• Third party sources: for example, a due diligent provider such as a trusted finance or marketing partner;

• Other sources: marketing leads, search results, links and paid listings.

 

How do we collect data?
We collect, store and use data from you that you supply directly about your visits to our website including:
 

• Information collected by cookies on our website (we have a section about cookies here);

• Devices you use to access our site (for example, your mobile or desktop), browser type, internet service provider, time zone setting, platform, and geographical location;

• Information about your use of our site: for example, Uniform Resource Locators (URL), pageviews, page response times, length of visits to pages, referral source pages, page interaction information (clicks for instance).

• We collect, store and use data that we collect from publicly available sources. 

 

Children (16 and under)
Our site is not targeted to children and Mill Stream Marketing Limited does not intentionally collect data from those who are 16 years old or under.

 

How do we use your information?

We use your information to improve and develop services, products, events, marketing. This is in legitimate interest, to keep our services and products up-to-date to help our clients and those interested in using our services and products.

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• Website: we might use your feedback and information to improve our website for a better user experience;

• Services: we might use your feedback and information to develop and improve the services we provide;

• Products: we might use your feedback and information to develop and improve products (for example, an online article, e-learning content or e-book) to help those seeking marketing help, support or to develop their skills and knowledge;

• Emails: we might send you emails to respond to your requests, questions, update you or send you information which we think may be of interest to you;

• Payment processing: we only use information when you place an order for a service or for the payment processing of a Mill Stream Marketing Limited product purchase;

• User experience: we might use your information as part of a group to gain understanding of what the services, products and events users prefer and how (for example) they interact with these.

 

Sensitive personal data collection
Mill Steam Marketing takes your data privacy rights seriously. We do not generally collect sensitive personal data that pertains to ethnicity, religion, health, philosophical or any other personal data that is considered as sensitive personal data in accordance to data protection laws.

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If we collect sensitive personal data, we will contact you at the time with information about how this data will be used. We will also request for your written consent for use of this data for this purpose and this purpose only. This will be used for one or more of the following purposes and will be communicated to you at the time:

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1. Improving our online experience;

2. Improving our in-person experience;

3. Creating products for customers based on their feedback;

4. Creating services for customers based on their feedback;

5. Research for the purposes of market research to support our clients and industry.

 

What information do we share with other organisations?

We may send personal data collected to third party organisations from market research surveys, but only:

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1. If you are participating in a market research project we conduct and have consented to share this through written agreement;

2. If you have requested information and we need to share this with you via the third party to provide you with the information;

3. We are asked to respond to a court order or request from a law enforcement agency;
    

We also may provide collective statistics to relevant media/industry publications from our market research or analysis of general trends, but your personal data individually will never be supplied to media without your express written consent.

 

How we store your personal information

Your information is securely stored at our office site using technological and organisation safeguards to ensure protection against unauthorised use and theft. We also ensure our suppliers follow strict data protocols according to legal regulations.

 

How long do you keep my data for?

We store data according to best practice guidelines and legal, financial and regulatory requirements.

We keep your contact information you have supplied for six months. We then securely destroy your information in accordance to our data policies.

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 Market Research and Data Collection: last updated: 25th May 2023

We use surveys sometimes to understand what services would be most helpful for our customers and potential customers. The information shared in the surveys by participants is never sold or shared to third-parties.

 

We retain data in relation to market research studies for three years. We then securely destroy your information in accordance to our data policies. 

 

Your data protection rights

Under data protection law, you have rights including:
 

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.

• You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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Please contact us at hello@millstream.live if you would like to make a request.

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How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by emailing us at hello@millstream.live

 

You can also complain to the ICO if you are unhappy with how we have used your data.

 

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

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Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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