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Legal information


Last updated: 25th May 2023

Thank you for visiting Mill Stream Marketing Limited (“Mill Stream Marketing,” “Mill Stream Marketing Limited,” “we,” “us,” “our,” “business”) legal information.

This page contains our Privacy Policy, Market Research Data Collection, Cookies Policy and Social Media Privacy Policy.

Please carefully read through the information and if you have any questions, let us know by emailing

What we do
We help our clients improve how they market and communicate about their products and services, online and in print. We strongly believe that the responsible use of data supports the business and consumer, developing positive, productive relationships between the business and consumer when responsibly applied.

We are committed
We are committed to protecting the data and privacy of individuals who we interact with. We are committed to being clear about how and why we process data and personal information, following the privacy and data protection laws.


Privacy Policy: last updated: 25th May 2023

This privacy policy explains what data Mill Stream Marketing collects from you, how we collect this, why and your rights. If you have any questions about how we manage data and our 'Privacy Policy' please email

This Privacy Policy applies to the Website (“Site”) and all Products, Sales, Events, Marketing and Services provided by Mill Stream Marketing Limited.

It also applies when we are in contact with you in other ways, as an individual, a director, shareholder, employee or another representative of a company or another organisation. 

Please read carefully through our Privacy Policy and let us know if you have any questions by emailing us at  


What information is collected?

Personal information you disclose to us in this section, we clarify what personal information you disclose to us voluntarily when you communicate or articulate an interest in finding out information about Mill Stream Marketing Limited. This includes Mill Stream Marketing Limited, Products, Sales, Events, Marketing and Services.

Personal information that you disclose to us voluntarily which we collect may include:

  • First name;

  • Last name;

  • Job title;

  • Company name;

  • Email address;

  • Phone number;

  • Postal address;

  • Payment data: we collect data necessary to make purchases with us for (for instance, a training course or a publication), such as your payment method (for example, a credit card and number);

  • Marketing and communications data: this includes recording what you prefer in terms of communication preferences and your preferences in what marketing and information you receive.


Personal information we collect about you from other sources

We collect most information directly from you and with your consent. However, we may collect some information about you from:

  • Public databases and publicly accessible sources;

  • Information that you have posted publicly on a social media channel (for example, Instagram) or on a website;

  • Third party sources: for example, a due diligent provider such as a trusted finance or marketing partner;

  • Other sources: marketing leads, search results, links and paid listings.


How do we collect data?
We collect, store and use data from you that you supply directly about your visits to our website including:


  • Information collected by cookies on our website (we have a section about cookies here);

  • Devices you use to access our site (for example, your mobile or desktop), browser type, internet service provider, time zone setting, platform, and geographical location;

  • Information about your use of our site: for example, Uniform Resource Locators (URL), pageviews, page response times, length of visits to pages, referral source pages, page interaction information (clicks for instance).

  • We collect, store and use data that we collect from publicly available sources. 


Children (16 and under)
Our site is not targeted to children and Mill Stream Marketing Limited does not intentionally collect data from those who are 16 years old or under.


How do we use your information?

We use your information to improve and develop services, products, events, marketing. This is in legitimate interest, to keep our services and products up-to-date to help our clients and those interested in using our services and products.

  • Website: we might use your feedback and information to improve our website for a better user experience;

  • Services: we might use your feedback and information to develop and improve the services we provide;

  • Products: we might use your feedback and information to develop and improve products (for example, an online article, e-learning content or e-book) to help those seeking marketing help, support or to develop their skills and knowledge;

  • Emails: we might send you emails to respond to your requests, questions, update you or send you information which we think may be of interest to you;

  • Payment processing: we only use information when you place an order for a service or for the payment processing of a Mill Stream Marketing Limited product purchase;

  • User experience: we might use your information as part of a group to gain understanding of what the services, products and events users prefer and how (for example) they interact with these.


Sensitive personal data collection
Mill Steam Marketing takes your data privacy rights seriously. We do not generally collect sensitive personal data that pertains to ethnicity, religion, health, philosophical or any other personal data that is considered as sensitive personal data in accordance to data protection laws.

If we collect sensitive personal data, we will contact you at the time with information about how this data will be used. We will also request for your written consent for use of this data for this purpose and this purpose only. This will be used for one or more of the following purposes and will be communicated to you at the time:

  1. Improving our online experience;

  2. Improving our in-person experience;

  3. Creating products for customers based on their feedback;

  4. Creating services for customers based on their feedback;

  5. Research for the purposes of market research to support our clients and industry.


What information do we share with other organisations?

We may send personal data collected to third party organisations from market research surveys, but only:

  1. If you are participating in a market research project we conduct and have consented to share this through written agreement;

  2. If you have requested information and we need to share this with you via the third party to provide you with the information;

  3. We are asked to respond to a court order or request from a law enforcement agency;

We also may provide collective statistics to relevant media/industry publications from our market research or analysis of general trends, but your personal data individually will never be supplied to media without your express written consent.


How we store your personal information

Your information is securely stored at our office site using technological and organisation safeguards to ensure protection against unauthorised use and theft. We also ensure our suppliers follow strict data protocols according to legal regulations.


How long do you keep my data for?

We store data according to best practice guidelines and legal, financial and regulatory requirements.

We keep your contact information you have supplied for six months. We then securely destroy your information in accordance to our data policies.

 Market Research and Data Collection: last updated: 25th May 2023

We use surveys sometimes to understand what services would be most helpful for our customers and potential customers. The information shared in the surveys by participants is never sold or shared to third-parties.


We retain data in relation to market research studies for three years. We then securely destroy your information in accordance to our data policies. 


Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.

  • You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you would like to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by emailing us at


You can also complain to the ICO if you are unhappy with how we have used your data.


The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

ICO website:


Cookies Policy: last updated: 25th May 2023

This is the cookie policy for Mill Stream Marketing Ltd. It provides information about who we are and what important information we collect when you visit our website. This  should be read alongside our 'Privacy Policy.' This section explains what information our cookies collect, how we use this information and why we sometimes store these.


What are cookies?

A common practice with the vast majority of websites is to use cookies. Cookies are small files that download to your computer that help to improve your experience of the website.  This section explains what information our cookies collect, how we use this information and why we sometimes store these.

How we use cookies

We use cookies to improve your experience and for a range of other reasons, all of which are detailed below.

The cookies we use

Forms cookies

When you complete a form on our website, such as one of our contact forms, Cookies might be in place to remember your user details for future.

Survey and questionnaire cookies
Sometimes, we offer user surveys and questionnaires to provide you with interesting insights, improve our services for clients, or to understand the needs of our users better. These surveys or questionnaires might use cookies to remember who has already taken the survey or questionnaire. Cookies might also be used in this context to give you accurate results after you change pages.


E-newsletter (email newsletter) cookies

Mill Stream Marketing has options for newsletter and email subscription services. Cookies may be used to remember if you have already registered for these services. These cookies might be also used to help guide whether certain notifications are shown to you as these might only be relevant to subscribed or unsubscribed users.


Third party cookies

We use cookies provided by trusted third parties for specific uses. This section provides information about the third-party cookies you might encounter on the Mill Stream Marketing website.

Third party analytics are used to measure and monitor usage of this site to allow us to create helpful, engaging content. Such cookies might record the pages you visit or how long you spend on the website which helps us to understand how we can improve the website for you.

The website uses Google Analytics which is one of the most widely used and trusted analytics solution on the web. We use Google Analytics to help us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Instagram, LinkedIn, etc. will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

How to control your cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

For more information generally on cookies, including how to disable them, please refer to You will also find details on how to delete cookies from your computer.

Changes to the 'Cookie Policy'

We reserve the right to change this cookie policy as we view as necessary from time to time or as may be required by law. Any changes will updated on this policy document and you are deemed to have accepted the terms of the cookie policy on your first use of the website following the changes. 


More information

If there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

If you need more information then you can email us through 

Social Media Privacy Policy: last updated: 25th May 2023

Thank you for visiting Mill Stream Marketing Limited (“Mill Stream Marketing,” “Mill Stream Marketing Limited,” “we,” “us,” “our,” “business”) Social Media Privacy Policy.


Please carefully read through our policy and if you have any questions, let us know by emailing

What we collect

We may collect information that you have posted publicly on a social media channel (for example, LinkedIn) and/or use this to contact you. 

This will be for legitimate interest: in order to develop services or if you need help.

We will store this information for six months and then securely destroy this. .


Social media privacy policies

Social media channels are third party channels. Mill Stream Marketing consequently does not have control over what they store.


If you would like to review your privacy preferences and settings for a social media channel, you can review via the below links.

Privacy Policy
Market Research Data Collection
Cookies Policy
Social Media Privacy Policy
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